Privacy policy

Privacy Policy

Last Updated: September 24, 2026

At Pawhivea, we respect your privacy and are committed to protecting the personal information you provide when visiting or making a purchase through our website, pawhivea.us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information that you provide directly to us.

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment-related information

  • Information you provide when contacting customer service

  • Other information you voluntarily submit through our website

When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, operating system, pages viewed, and general website usage information.

2. How We Use Your Information

Pawhivea may use the information we collect to:

  • Process and fulfill orders

  • Process payments

  • Ship products to you

  • Provide order confirmations and shipping updates

  • Respond to customer service inquiries

  • Manage returns, refunds, and exchanges

  • Improve our website, products, and shopping experience

  • Detect and prevent fraud, abuse, or unauthorized activity

  • Maintain website security

  • Send service-related communications

  • Send promotional communications when permitted and where you have chosen to receive them

  • Comply with applicable legal and regulatory requirements

We only use personal information for purposes that are reasonably related to operating our business and providing our services.

3. Payment Information

When you make a purchase, payment information is processed through the payment provider available at checkout.

Pawhivea does not need to store your complete payment card information on our own systems in order to process your order. Payment information may be handled directly by third-party payment processors according to their own privacy policies and security practices.

4. Sharing of Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may share certain information with trusted service providers when necessary to operate our website and fulfill your order. These service providers may include:

  • Payment processors

  • Shipping and delivery providers

  • Website and hosting service providers

  • Customer service providers

  • Analytics and website performance providers

  • Fraud prevention and security providers

These providers receive only the information reasonably necessary to perform the services they provide.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

Pawhivea may use cookies and similar technologies to operate the website, remember certain preferences, understand website usage, improve website performance, and provide a better shopping experience.

Cookies may help us understand which pages visitors use and how customers interact with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions or features.

6. Website Analytics

We may use analytics technologies to understand how visitors use pawhivea.us.

This information may include pages visited, time spent on the website, device type, browser information, approximate location, and general interaction data.

Analytics information is used to understand website performance and improve our products and services.

7. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications from Pawhivea, we may use your email address to send information about products, promotions, offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the applicable communication.

Unsubscribing from promotional communications does not affect necessary transactional messages, such as order confirmations, shipping notifications, or customer service communications.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we work to protect your personal information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When personal information is no longer reasonably necessary for these purposes, it may be deleted or securely disposed of where appropriate.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

Pawhivea is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. Children's Privacy

Pawhivea is intended for a general audience and is not directed toward children under 13.

We do not knowingly request or collect personal information directly from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can review the information and take appropriate action.

The Children's Online Privacy Protection Act can impose additional requirements when a website knowingly collects personal information from children under 13.

12. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

  • Request information about the personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain promotional communications

  • Ask questions about how your information is collected or used

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

13. Changes to This Privacy Policy

Pawhivea may update this Privacy Policy from time to time to reflect changes to our business practices, website features, services, or applicable legal requirements.

When we make changes, the updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Store Name: Pawhivea
Website: pawhivea.us
Email: info@pawhivea.us
Phone: +1 (865) 919-4161
Address: 616 Brochardt Blvd, Farragut, TN 37934-0864, United States

Pawhivea will make reasonable efforts to respond to privacy-related inquiries and requests in a timely manner.