Shipping policy

Shipping Policy

Last Updated: September 24, 2026

At Pawhivea, we want to make ordering blankets and home comfort products simple and convenient. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and what to expect after your order is placed.

Shipping Area

Pawhivea currently ships orders within the United States.

Shipping availability may vary depending on the product and delivery address. If an item is not available for shipment to a particular location, this information may be shown on the product page or during checkout.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are normally processed Monday through Friday, excluding major U.S. holidays.

Processing time includes order verification, product preparation, packaging, and handoff to the shipping carrier.

Orders placed on weekends or holidays generally begin processing on the next business day.

Standard Shipping Time

Standard delivery generally takes approximately 5–10 business days after the order has been processed and shipped.

Estimated delivery time includes:

  • Processing time: 1–3 business days

  • Transit time: approximately 5–10 business days after dispatch

Delivery estimates are provided for general guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

Shipping Costs

Applicable shipping costs are displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, destination, shipping method, and applicable promotions.

If free shipping is offered for a specific product or order, the applicable terms will be displayed on the website or during checkout.

The shipping cost shown at checkout is the amount applicable to your order at the time of purchase.

Shipment Tracking

Once your order has been shipped, tracking information may be provided by email or through your order information when available.

Please allow some time for the carrier's tracking system to update after the package has been handed over to the carrier.

Once a shipment is with the carrier, delivery updates and estimated arrival dates are generally controlled by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Phone number

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender.

If you notice an address error after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the shipping information before the order is shipped, but an address change cannot be guaranteed once processing or shipment has begun.

Delivery Delays

Although we work to process and ship orders within the stated timeframes, unexpected delays may occur.

Possible causes include:

  • Severe weather

  • Carrier delays

  • Transportation disruptions

  • Public holidays

  • High shipping volume

  • Incorrect or incomplete delivery information

  • Delivery restrictions

  • Other circumstances outside our reasonable control

If your package appears to be delayed, please first check the tracking information. You may also contact Pawhivea for assistance.

Damaged Packages

Please inspect your package when it arrives.

If the package or blanket appears damaged during delivery, please take clear photographs of the package, shipping label, packaging, and product.

Contact us as soon as reasonably possible with your order number, a description of the problem, and supporting photos or videos.

We will review the information and work with you on an appropriate solution in accordance with our Return & Refund Policy.

Missing or Incorrect Items

If your order is missing an item or you receive an incorrect product, please contact us promptly.

Please provide your order number and a description of the issue. We may request photographs or additional information to help us investigate the shipment and arrange an appropriate resolution.

Undeliverable or Returned Shipments

If a package is returned because of an incorrect address, failed delivery attempts, refusal of delivery, or other circumstances caused by the recipient, additional shipping or handling charges may apply if the package needs to be reshipped.

Please contact us before refusing delivery if you believe there is a problem with your shipment.

Changes to This Shipping Policy

Pawhivea may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, delivery areas, or business practices.

Any updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about shipping or your order, please contact us:

Email: info@pawhivea.us
Phone: +1 (865) 919-4161
Address: 616 Brochardt Blvd, Farragut, TN 37934-0864, United States