Refund policy

Return & Refund Policy

Last Updated: September 24, 2026

At Pawhivea, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, you must contact Pawhivea within 30 days after the order has been delivered.

Returns requested after this period may not be accepted unless otherwise required by applicable law.

Return Conditions

To be eligible for a return, the product should generally be:

  • Unused or only reasonably inspected

  • In its original condition

  • Clean and free from stains, odors, pet hair, or other damage

  • Returned with original tags, packaging, and accessories when applicable

  • Not washed, altered, or intentionally damaged

For blankets and textile products, products that have been washed, heavily used, stained, or damaged after delivery may not be eligible for return.

How to Request a Return

Before sending any product back, please contact Pawhivea.

Please provide:

  • Order number

  • Customer name

  • Email address used for the order

  • Product you wish to return

  • Reason for the return

  • Photos when relevant

We will review your request and provide return instructions if the return is approved.

Please do not send a product to an address that has not been provided or approved by Pawhivea.

Returns Due to Change of Mind

If you change your mind about a purchase, choose the wrong product, or no longer need the item, you may request a return within the applicable 30-day return period, provided the product meets our return conditions.

Unless otherwise stated or required by law, return shipping costs for change-of-mind returns may be the responsibility of the customer.

Any original shipping charges may not be refundable.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible.

Please provide:

  • Order number

  • Description of the problem

  • Clear photographs or videos of the product

  • Photos of the packaging and shipping label when applicable

After reviewing the information, Pawhivea may offer an appropriate resolution, which may include a replacement, replacement part where applicable, repair, partial refund, full refund, or another reasonable solution.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us promptly.

Please provide your order number and details of the issue. We may request photographs or additional information to verify the shipment.

If the issue is confirmed, we will work with you to provide an appropriate solution.

Return Shipping

For approved returns caused by a change of mind, ordering the wrong item, or similar customer preference reasons, the customer may be responsible for return shipping costs.

If the return is due to a defective, damaged, incorrect, or otherwise incorrectly fulfilled product, Pawhivea will review the circumstances and determine the appropriate return shipping arrangement.

Refunds

Once a returned product is received and inspected, we will determine whether it meets the applicable return conditions.

Approved refunds will generally be issued to the original payment method.

Depending on the payment provider or financial institution, it may take additional business days for the refund to appear in your account.

Original shipping charges may not be refundable unless the return is related to an error, defect, damage, or other circumstance for which Pawhivea is responsible, or unless otherwise required by applicable law.

Non-Returnable Items

A return may not be accepted when the product:

  • Is returned after the applicable return period

  • Has been washed or heavily used

  • Has stains, strong odors, excessive wear, or pet hair

  • Has been intentionally damaged

  • Has been altered or modified

  • Is missing important components, tags, or accessories

  • Cannot reasonably be resold because of its condition

This does not limit any consumer rights that cannot legally be excluded or restricted.

Return Inspection

Returned products may be inspected after they are received.

If a returned product does not meet the applicable return conditions, Pawhivea may be unable to issue a refund or may contact you regarding the condition of the returned item.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If cancellation is no longer available, the order may be handled under this Return & Refund Policy after delivery.

Contact Us

If you have questions about returns or refunds, please contact us:

Email: info@pawhivea.us
Phone: +1 (865) 919-4161
Address: 616 Brochardt Blvd, Farragut, TN 37934-0864, United States